Terms of Service

Welcome to Flower Delivery Newcastle. By using our website, www.flowerdeliverynewcastle.co.uk, placing an order, or accessing our services, you agree to be bound by the following Terms of Service. Please read them carefully before using our site.

1. Overview

These terms apply to all website users, including browsers, customers, and merchants. You agree to these terms in full by accessing or using our website. If you disagree with any part, please do not use our services.

2. Products and Orders

  • We provide fresh flower arrangements and related products for delivery within our service areas.
  • All orders are subject to availability and confirmation of payment.
  • We reserve the right to refuse or cancel any order for any reason, including suspected fraud or supply limitations.

3. Pricing and Payment

  • All prices are listed in GBP (£) and include applicable VAT unless stated otherwise.
  • We accept secure online payment via major credit/debit cards and other options shown at checkout.
  • Full payment must be received before an order is processed and dispatched.

4. Delivery

  • We aim to deliver all orders on the date specified at checkout, but delivery times are not guaranteed.
  • We are not liable for delays due to incorrect delivery addresses, force majeure events, or issues beyond our control.
  • If no one can receive the delivery, we may leave it in a safe location or with a neighbour or attempt redelivery, depending on the circumstances.

5. Cancellations and Refunds

  • Orders may be cancelled or amended up to 24 hours before the scheduled delivery date by contacting us directly.
  • Due to the perishable nature of flowers, refunds are only issued if the product is defective or not as described.
  • If you are unsatisfied with your order, please contact us for assistance within 24 hours of delivery.

6. Use of Website

You agree not to:

  • Use our website for any unlawful purpose.
  • Interfere with or disrupt our services or servers.
  • Reproduce, duplicate, copy, or exploit our website content without express permission.

7. Intellectual Property

All content on this website (including text, images, branding, and layout) is the property of Flower Delivery Newcastle or its licensors and is protected by copyright laws. Use of our content without permission is strictly prohibited.

8. Limitation of Liability

  • We do our best to ensure our services meet your expectations, but we make no warranties, express or implied.
  • Flower Delivery Newcastle will not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

9. Modifications

We may revise these Terms of Service at any time. Changes will take effect immediately upon posting on this page. Continued use of the site indicates your acceptance of the updated terms.

10. Governing Law

The laws of England and Wales govern these terms, and any disputes will be subject to the exclusive jurisdiction of the UK courts.

11. Contact Information

If you have any questions about these Terms of Service, please contact:

Flower Delivery Newcastle

Email: [email protected]

Website: www.flowerdeliverynewcastle.co.uk